January 21, 2020
Ilaria Carboni (Head of Marketing – Oct8ne): A good customer service focuses on establishing relations with customers

Ilaria Carboni (Head of Marketing – Oct8ne): A good customer service focuses on establishing relations with customers

What trends do you think have marked e-commerce in 2019 and will be key during 2020? Personalization, Customer Engagement, ChatBots, and AI have definitely been top topics in 2019.  For e-commerce, the lack of personal interaction with the customer is one of the major issues and causes of cart abandonment. This is the reason why […]